Delivery

All orders are sent via Royal Mail™. However, we reserve the right to send large orders or bulky items via another courier.
We will always aim to dispatch your order as soon as possible, within 0-1 business working day(s).
UK deliveries will usually take 1-3 days (depending on the shipping method chosen) once dispatched.
International orders may take longer to arrive, we estimate 5-10 days, although it could take up to 4 weeks depending on location.
In most cases, international orders will be shipped by Royal Mail Airmail. There may occasionally be delays due to customs checks. We do not pay for any import duty on international items, but most of our products will be exempt from this anyway.

Returns

Returns are completely free in the UK. We can email you a return shipping label upon request.
The standard returns window is 60 days from the date of your order, although we extend this to 90 days just before Christmas so that you feel secure in buying presents.
We offer a satisfaction guarantee and accept returns on all items if you are not happy with your purchase for any reason.
You will receive a full refund if there is a genuine issue with your purchase.
If you are not happy for any reason, we would be grateful if we could negotiate a satisfactory outcome before you leave negative feedback.
Price is usually for one item only unless otherwise specified.
Some items may vary slightly from the photos shown, especially with crystals. Please contact us beforehand if you need to know if you will receive the exact product displayed in the photo or if you wish to choose from a variety if available.