- All orders are sent via Royal Mail™. However, we reserve the right to send large orders or bulky items via another courier.
- We will always aim to dispatch your order as soon as possible, within 0-1 business working day(s).
- UK deliveries will usually take 1-3 days (depending on the shipping method chosen) once dispatched.
- International orders may take longer to arrive, we estimate 5-10 days, although it could take up to 4 weeks depending on location.
- In most cases, international orders will be shipped by Royal Mail Airmail. There may occasionally be delays due to customs checks. We do not pay for any import duty on international items, but most of our products will be exempt from this anyway.
Covid-19 notice about your order and delivery:
- Please note that some shipping transport may be delayed due to the Covid-19 pandemic, even though we are still dispatching to our normal schedule.
- We are taking every care (as always) to make sure that hands are washed to avoid any chance of contamination of your order.
- Returns are completely free in the UK. We can email a return shipping label to you upon request.
- We offer a satisfaction guarantee and accept returns on all items if you are not happy for any reason with your product.
- You will receive a full refund if there is a genuine issue with your purchase.
- If you are not happy for any reason we would be grateful if we can negotiate a satisfactory outcome before you leave any negative feedback.
- Price is usually for one item only unless otherwise specified.
- Some items may vary slightly from the photos shown, especially with crystals. Please contact us beforehand if you need to know if you will receive the exact product displayed in the photo or if you wish to choose from a variety if available.