Delivery & Returns

Delivery

Covid-19 notice about your order and delivery:

  • Please note that some shipping transport may be delayed due to the Covid-19 pandemic, even though we are still dispatching to our normal schedule.
  • We are taking extra care to make sure hands are washed and to avoid any chance of contamination of your order.

Orders are usually sent via Royal Mail™.

We will always aim to dispatch your order as soon as possible, within 0-1 business working day(s). Some Elfreyon product orders may take up to 2 days or slightly longer to confirm dispatch.

UK deliveries will take 1-3 days for the majority of Crystals, Jewellery and a few of the Elfreyon products once dispatched. Elfreyon products will generally take 3-5 days by courier once shipped but some may be sent via Royal Mail where possible.

International orders may take longer to arrive, we estimate 5-10 days, although it could take up to 4 weeks depending on location.

In most cases, international orders will be shipped by Royal Mail Airmail. There may occasionally be delays due to customs checks. We do not pay for any import duty on international items, but most of our products will be exempt from this.

Returns

Returns will be accepted within 60 days of shipping and we will happily provide you with either a full refund including any original postage costs or replacement item(s) if available.

Our supplier for Atega Handmade Jewellery offers a lifetime guarantee on their products, which we are prepared to honour on their behalf. Please note that this only applies to the Atega Handmade Jewellery range.

We aim to abide fully with distance selling regulations and the law.

Please contact us for any further information that you might need.