Delivery & Returns

Delivery

Covid-19 notice about your order and delivery:

  • Please note that some shipping transport may be delayed due to the Covid-19 pandemic, even though we are still dispatching to our normal schedule.
  • We are taking extra care to make sure hands are washed and to avoid any chance of contamination of your order.

All orders are sent via Royal Mail™. However, we reserve the right to send large orders or bulky items via another courier.

We will always aim to dispatch your order as soon as possible, within 0-1 business working day(s).

UK deliveries will usually take 1-3 days (depending on the shipping method chosen) once dispatched.

International orders may take longer to arrive, we estimate 5-10 days, although it could take up to 4 weeks depending on location.

In most cases, international orders will be shipped by Royal Mail Airmail. There may occasionally be delays due to customs checks. We do not pay for any import duty on international items, but most of our products will be exempt from this anyway.

Returns

Returns will be accepted within 60 days of shipping and we will happily provide you with either a full refund including any original postage costs or replacement item(s) if available.

Our supplier for Atega Handmade Jewellery offers a lifetime guarantee on their products, which we are prepared to honour on their behalf. Please note that this only applies to the Atega Handmade Jewellery range.

We aim to abide fully by distance selling regulations and local UK law.

Please contact us for any further information that you might need.