Welcome to our shop…

We offer 60 days return/refunds + Free UK shipping as well as flat-rate overseas shipping + Great customer service.

Note that any products ordered on backorder (stock pending resupply) may take up to a month to ship

– please contact us if there is a particular product that you would like to see available on backorder.

Certain products in the Elfreyon category (tagged Elfreyon Ave or Elfreyon AW) may not be shipped until 2 days after payment has cleared in full
– please contact us if you need to know which products are affected by this.

A note about Crystal Collection Packs

  • Crystal collection packs are ordered alphabetically, A being the smallest and cheapest, B is bigger/better quality, C is better still and so on through the alphabet.
  • These packs usually only ever contain one crystal, the photo shown has a card in the packaging that shows multiple crystals, simply as an illustration of what the crystal looks like.
  • They are called packs as they contain information about the crystal.
  • Some crystals may be quite small, as semi-precious crystals can be quite expensive, even for a very small crystal. Alternatively, you may get a good-sized crystal for not much cost, depending on the variety of crystal that you are buying.

Returns and Refunds

  • We offer a satisfaction guarantee and accept returns on items if you are not happy for any reason with your item.
  • We are more than happy to issue full refunds in most cases if there is an issue with your purchase.
  • If you are not happy for any reason we would be grateful if we can negotiate a satisfactory outcome before you leave any negative feedback.
  • Price is usually for one item only unless otherwise specified.
  • Some items may vary slightly from photos shown, especially with crystals. Please contact us beforehand if you wish to know if you will receive the exact product displayed in the photo or if you wish to choose from a variety shown.
  • We can also provide a return shipping label to you if you need one, or alternatively, refund your return postage cost back to you (please do keep a copy of any postage receipts, just in case we need to see them).

Postage

  • UK Shipping – FREE and 1st class – optional next day delivery before 1 pm at an additional cost
  • International shipping – flat rate based on location
  • Orders usually dispatched on the same or next day
  • Orders over £10 may be upgraded (at our own discretion) to Signed for, Tracked, or Tracked and Signed at no additional cost to you
  • All of our items are dispatched via Royal Mail with exceptions for some Elfreyon range products, which may arrive via another courier.

Please be sure to contact us before leaving any negative feedback as we have a generous return and refund policy – we always love to try to find a solution that will make you happy!

 

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Showing 1–40 of 1283 results