Last revised: 11/06/2023
NB. Please read ‘we‘, ‘us‘ or ‘our‘ to mean ‘Completely Crystals® Limited‘ throughout this document, and ‘you‘, ‘yours‘ or ‘their‘ refers to you as the customer.
We aim to 100% Fully Guarantee your satisfaction. If for any reason you are unhappy with our service you are entitled to receive a full refund or replacement.
The following is a description of our service agreement with you…
Membership Accounts
We do not charge you to open a membership account with us and you may delete it at any time without notice.
You do not need to have a membership account with us in order to buy from us, although doing so will enable you to track your recent orders, edit your details, initiate returns, and keep a wish list.
We also provide a discount for members who enter the coupon code my-discount on the shopping cart page (make sure you are signed in with your account).
We store all of our data on secure servers. Please read the documentation in the Privacy Policy for more information.
You have the right to delete (remove) your account at any time immediately without notice, although you will lose the order history that you have stored in your account. It will not be possible to restore this if you cancel your account.
We reserve the right to cancel (remove/delete) your account and associated benefits, but only with a valid reason.
Delivery
Please allow at least 1-2 working days for us to process your order.
For UK deliveries you should have your item by the next 1-3 working days after shipping of the order, depending on the shipping method that you chose. International orders may take longer to arrive and could be delayed by customs. Further information can be found in our Delivery & Returns section.
Returns & refunds
Returns will be accepted within 60 days of receiving your products if you are not completely happy with our service.
Items can be returned by contacting us via the contact page, email, or phone.
Refunds will usually be processed within a few hours but may take up to 48 hours. Refunds via PayPal can sometimes be instant but as with this and other payment providers it can take 3-5 working days depending on you bank or building society.
Pricing, Coupons, and Discounts
We reserve the right to alter and amend our prices, coupon codes, and discounts at any time.
You may receive a coupon to use if you get an email asking if you’d like to review your purchase and you complete the process.
Payment procedure
Payments can be made securely via PayPal, Stripe, GooglePay or Afterpay
You do NOT need to have a PayPal account to make a PayPal payment to us: – You can make a payment for goods by using your debit or credit card via the PayPal summary page. However, if you do have an account with them, the process will be quicker for you.
Choose the Stripe option to pay by debit/credit card. Major Issuers supported. You do NOT need a Stripe account to use this payment method.
For GooglePay or Afterpay payments, you will need an account with one of these providers first in order to pay using one of these methods.
We do not keep hold of any of your personal financial details on any of our files at any point in time; only your shipping/contact details will be ever held on our database. If you chose to save your card details, these are held securely on the relevant payment providers’ servers (e.g Stripe).
Please note: We never give any of your information to third parties (apart from your postal address for shipping purposes and name, email, and order number for review purposes). We do not encourage 3rd party marketing and will take full measures to prevent this from happening. You may wish to subscribe to our own newsletter, but this is entirely optional and can be changed in your account settings. Please note that some information may be held in website cookies which you can read about in our Privacy Policy.
Data Security
Your name and address details are held on a secure server and protected by The Data Protection Act.
None of your details will ever be passed on to third parties (other than for delivery or review purposes) by us.
Our website uses cookies to track basic user information. Further information can be found in our Privacy Policy.
Registering with us
We keep your name, email address, phone number, and address details on a secure server for delivery purposes if you decide to register with us.
We do not store any of your financial information. Your purchases are processed securely by PayPal, Stripe, or Afterpay.
Review requests
By using our service you automatically agree to us sending out one request for a review (possibly with one reminder) which is entirely optional for you to complete but may help others in deciding on whether to purchase from us. All of the review channels that we use are fully operated by third parties to ensure complete honesty and authenticity between ourselves and our customers.
Quality / New Condition of products
Unless otherwise stated, all of our goods are 100% new from our suppliers. It is very rare that we ever sell anything that is not in a new condition and we would always make you aware if an item is not new. A slight exclusion to this is that our crystals and minerals may be thousands or millions of years old, as expected. By referencing ‘new goods’ we mean new from our variety of specialist suppliers, and the goods have not had previous ownership prior to their original sourcing.
Back Orders
You may backorder some products where available. Note that any products ordered on backorder (no stock on hand) may take up to a month to ship, depending on how long it takes for us to reorder the product.
We often tend to restock at the beginning of the month and will send out soon after any back orders that could be fulfilled in time.
You may cancel and receive a full refund before the product is shipped or as usual, request a refund, if you return it within 60 days, if you are not happy with the long delay for any reason.
In some cases, we may not be able to source the product and will have to cancel the order and refund you in full.
Refunds for any backorder cancellations may take up to 31 days but where possible they will be immediate.
Please contact us for requests for products to be made available on backorder.
Contact us
Please visit our contact us page for any further information or questions you may have.
You can also call us on (+44) 0800 975 5916.
Warning/Disclaimer:
Please be aware that some small crystals and stones could cause choking to children or pets if ingested or swallowed. Completely Crystals cannot and will not be held responsible for any misuse of our products. This warning is simply for your safety and protection.
Completely Crystals® aims to provide a holistic addition to modern medicine and its products do not aim to restore, correct, or modify any existing adverse medical conditions by exerting a pharmacological, immunological or metabolic action. If you are suffering from an adverse medical condition then please contact your local general practitioner (GP).